How to Get Customer Service via Twitter - ReadWriteWeb
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Saved by 31 people (-15 private), first by anonymouse user on 2008-04-11
- Joel on 2009-07-24 - Tags twitter , CRM , customer , service
- Resteves on 2009-05-19 - Tags web2.0 , socialmedia , monitoring
- Kia-lillian on 2009-04-21 - Tags no_tag
- Thatdamnrehead on 2009-04-21 - Tags twitter , customerservice , socialmedia , reference , search
- Mangomoose on 2009-03-27 - Tags no_tag
Public Sticky notes
Even though Arrington's Comcast experience gathered a lot of attention, a Comcast rep notes here that this practice is something the company has been doing for going on six months now and that most people find the experience a positive way to interact with the company. ...
Another big name on Twitter today is Dell Computers. The company actually has several customer service people on Twitter who find complaints and address them. Unlike Comcast, though, their Twitter activity hasn't received a large amount of attention, outside of marketers and social media pundits. (Perhaps because there are fewer complaints?) ...
Southwest Airlines is also heavily involved in the Twitter community, using the service to inform their customers know about deals among other things. Jackie Huba reports getting a tweet from them explaining that if she booked a ticket using PayPal, I'd get $50 back in PayPal credit.
Southwest is also known to tweet press happenings and pointers to blog posts, while also staying tuned into conversations about their brand. David Armano had recently flown Southwest Airlines and found the airport check-in a two-button breeze, something which he mentioned on Twitter. He received a "thank you" from the airline a few hours later. How nice!
Highlighted by piggex
Even though Arrington's Comcast experience gathered a lot of attention, a Comcast rep notes here that this practice is something the company has been doing for going on six months now and that most people find the experience a positive way to interact with the company. ...
Another big name on Twitter today is Dell Computers. The company actually has several customer service people on Twitter who find complaints and address them. Unlike Comcast, though, their Twitter activity hasn't received a large amount of attention, outside of marketers and social media pundits. (Perhaps because there are fewer complaints?) ...
Southwest Airlines is also heavily involved in the Twitter community, using the service to inform their customers know about deals among other things. Jackie Huba reports getting a tweet from them explaining that if she booked a ticket using PayPal, I'd get $50 back in PayPal credit.
Southwest is also known to tweet press happenings and pointers to blog posts, while also staying tuned into conversations about their brand. David Armano had recently flown Southwest Airlines and found the airport check-in a two-button breeze, something which he mentioned on Twitter. He received a "thank you" from the airline a few hours later. How nice!
Highlighted by piggex
How to Get Customer Service via Twitter
Highlighted by rjhintz
How to Get Customer Service via Twitter
Highlighted by britaxcarseat
people are venting on Twitter as a last resort after the company failed to
deliver quality support via more traditional channels.
Highlighted by mmarlatt
Other methods for tweet tracking can involve using a service like Tweet Scan, which performs real-time monitoring
of Twitter. Take a look at a Tweet Scan for keyword "Starbucks," for
example, and see what we can learn:
Highlighted by mmarlatt
Public Comment