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Six Sigma : de la démarche qualité au management centré clien...
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six sigma
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qualité
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Saved by 1 people (0 private), first by anonymouse user on 2008-11-08
Nekochat
on 2008-11-08
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qualité
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six sigma
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"Si on peut mesurer on peut corriger".
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nekochat
Instauration d'une culture du pilotage par la mesure.
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bouvard jean-christophe
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