"You have to treat your employees like customers" - (37signals)
Popularity Report
 |
|||
|
|||
|
|||
|
|||
|
|||
|
Rank
URL Tag Cloud
- management
- , employees
- , customer
- , customers
- , inspiration
- , 仕事
- , 教育
- , work
- , *ref
- , experience
- , hr
- , Society
- , education
- , service
- , software
- , success
- , job-career
- , projman
Bookmark History
Saved by 6 people (-5 private), first by anonymouse user on 2008-06-12
- Piggex on 2008-06-24 - Tags Customer , experience , and , Society
- Post_office0328 on 2008-06-13 - Tags *ref , business , education , management , 仕事 , 教育
- Brands on 2008-06-13 - Tags
- Joel on 2008-06-13 - Tags customer , service , management
- Jonaston on 2008-06-12 - Tags management , business , employees , work , inspiration , software , customers
Public Sticky notes
Several weeks ago I ran out of cash at the Farmers’ Market. After sampling some goat cheese I told the vendor I’d definitely buy some the next week because I’d ran out of cash that day. She said “take it home today and pay me next week.” ...
Over the years, whenever reporters would ask him the secret to Southwest’s success, Mr. Kelleher had a stock response. “You have to treat your employees like customers,” he told Fortune in 2001. “When you treat them right, then they will treat your outside customers right. That has been a powerful competitive weapon for us.” As he stepped away from the company this week, his line didn’t change.
“We’ve never had layoffs,” he told me the day before the annual meeting, sitting on the couch of the single messiest executive office I’ve ever seen. “We could have made more money if we furloughed people. But we don’t do that. And we honor them constantly. Our people know that if they are sick, we will take care of them. If there are occasions or grief or joy, we will be there with them. They know that we value them as people, not just cogs in a machine…”
“There isn’t any customer satisfaction without employee satisfaction" ...
Highlighted by piggex
Several weeks ago I ran out of cash at the Farmers’ Market. After sampling some goat cheese I told the vendor I’d definitely buy some the next week because I’d ran out of cash that day. She said “take it home today and pay me next week.†...
Over the years, whenever reporters would ask him the secret to Southwest’s success, Mr. Kelleher had a stock response. “You have to treat your employees like customers,†he told Fortune in 2001. “When you treat them right, then they will treat your outside customers right. That has been a powerful competitive weapon for us.†As he stepped away from the company this week, his line didn’t change.
“We’ve never had layoffs,†he told me the day before the annual meeting, sitting on the couch of the single messiest executive office I’ve ever seen. “We could have made more money if we furloughed people. But we don’t do that. And we honor them constantly. Our people know that if they are sick, we will take care of them. If there are occasions or grief or joy, we will be there with them. They know that we value them as people, not just cogs in a machine…â€
“There isn’t any customer satisfaction without employee satisfaction" ...
Highlighted by piggex
Public Comment