The Social Customer Manifesto: The Social Customer Manifesto
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Saved by 3 people (0 private), first by anonymouse user on 2006-07-22
- Vargasl on 2007-12-03 - Tags SocialMedia
- Synesthesia on 2007-04-18 - Tags markets
- Inspirat on 2006-07-22 - Tags 2.0 , activism , blog , business , communication , community , international , socialism , society
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HE SOCIAL CUSTOMER MANIFESTO
- I want to have a say.
- I don't want to do business with idiots.
- I want to know when something is wrong, and what you're going to do to fix it.
- I want to help shape things that I'll find useful.
- I want to connect with others who are working on similar problems.
- I don't want to be called by another salesperson. Ever. (Unless they have something useful. Then I want it yesterday.)
- I want to buy things on my schedule, not yours. I don't care if it's the end of your quarter.
- I want to know your selling process.
- I want to tell you when you're screwing up. Conversely, I'm happy to tell you the things that you are doing well. I may even tell you what your competitors are doing.
- I want to do business with companies that act in a transparent and ethical manner.
- I want to know what's next. We're in partnership…where should we go?
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