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Library clips :: Knowledge Management…NOT! :: July :: 2008

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Saved by 2 people (0 private), first by anonymouse user on 2008-07-01


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In that post I riffed off some bloggers on the concept of Data-Information-Knowledge-Wisdom (D-I-K-W) not being of a hierarchial nature, and rather a loop, where knowledge is required to turn data into information, and the sensemaking process turning information into knowledge…and if that knowledge created were to be exchanged (written down/conversation), it would be back to data or information, depending on who was looking at it.

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Further to this, then there is no such thing as managing knowledge.

We can only manage information, whether you get intended or unintended meaning out of this information is up to the receiver.

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judgement

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You can’t capture knowledge, and there is no such thing as explicit knowledge

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“‘Explicit knowledge’, of course, is simply a synonym for ‘information’.”

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“…focus on creating connectivity between people to allow knowledge to flow, rather than worrying about the knowledge itself. Get the channels right and that is most of the battle. Generally if people have a working relationship, ideally a trusted one then in the context of need they will help each other without the need for direction, structure or technology.”

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“…although information certainly stands for meaning, it is never meaning itself. Meaning is a mental thing and is only ever tacit, that is to say, ‘in us’. Identical information almost invariably provokes (or evokes) different meanings in each of us.”

“…it is not what the message does to the audience but what the audience does with the message that really matters.”

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“Successful communications depends on knowing others well enough or caring about others deeply enough (the tacit dimension) to imagine how they are likely to interpret the (explicit) messages we exchange with them.”

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then geography really doesn’t make a difference.

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To reprise Frank Miller’s paper I’d say that web 2.0 has evolved to enable us to retain and create close relationships like we have in the physical world…we are still able to know people (geographically distant) well enough that the information signals are no more misinterpreted than they are with people in the same office.

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There is no doubt that face to face, audio/visual helps evoke more understanding, but casual and informal blog posts also have this effect, and according to the listed points above, blogs enable people to discover each other and connect into a close relationship where you develop trust, high abstraction and shared context.

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So rather than Knowledge Management (mandating/capturing/storing) we need to be focusing on connecting people, so we can increase the chances of collaboration and sharing what they know, and within this create a culture where this sharing and collaboration is successful in transfering and receiving intended signals, ie. by creating opportunities to create informal communities, networking, develop high trust, inter-dependencies, shared context and high abstraction…

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Wilson says:

“‘…knowledge management’ is an umbrella term for a variety of organizational activities, none of which are concerned with the management of knowledge. Those activities that are not concerned with the management of information are concerned with the management of work practices, in the expectation that changes in such areas as communication practice will enable information sharing.”

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Benefits of KM
- Avoid redundant effort
- Avoid repeating mistakes
- Take advantage of existing expertise and experience
“If only HP knew what HP knows, we would be three times more productive.”

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“…the importance increasingly being placed on accessibility to information is seriously out of balance with the importance that needs to be placed on interpretation and sharing of information, and that this imbalance needs urgent action to redress.”

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