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Creating Passionate Users: Why Web 2.0 is more than a buzzword

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Saved by 18 people (-3 private), first by anonymouse user on 2006-11-27


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One of the biggest mistakes I see community builders make (however well-intentioned) is fretting over inclusivity and newbie-friendliness. They want the beginners to feel welcome, and few experiences are more daunting than stepping into a new domain where you have no idea what anyone's talking about. It feels... uncomfortable. Confusing. Discouraging. But in our quest to cut the jargon and perceived (or even real) elitism, we risk ruining one of the biggest benefits of sticking with it. Not only should we allow domain-specific jargon or expert-speak, we should be driving it! We should help invent short-cuts and specialized words and phrases to make communication among our most passionate--our experts--even more stimulating and useful.

Highlighted by skyhook

the key is to not sacrifice your advanced users in an effort to make beginners feel better.

Highlighted by skyhook

"Web 2.0" may be the least understood phrase in the history of the world, but that still doesn't make it meaningless.

Highlighted by jackie

Not only should we allow domain-specific jargon or expert-speak, we should be driving it!

Highlighted by jackie

We should help invent short-cuts and specialized words and phrases to make communication among our most passionate--our experts--even more stimulating and useful.

Highlighted by jackie

It's not about elitism--it's about efficiency. It's not about impressing others--it's about a shared understanding of specific concepts. It's about being able to talk about ideas or processes or even parts with fewer words and (potentially) greater meaning.

Highlighted by jackie

Where buzzwords are used to impress or mislead, jargon is used to communicate more efficiently and interestingly with others who share a similar level of knowledge and skills in a specific area.

Highlighted by jackie

many people hate the phrase precisely because they think it represents nothing. Or they're annoyed by the idea of a web version number. Or they think it's "elitist." Or they're convinced it's so much marketing hype.

Highlighted by jackie