Creating Passionate Users: How to get users to RTFM

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Saved by 17 people (-2 private), first by anonymouse user on 2006-09-21

Sachaa on 2008-09-04 - Tags development , howto , software , writing
Erica on 2008-07-12 - Tags techwriting
Mrichme on 2008-03-25 - Tags Design , learning , writing
Fabianocaruso on 2007-09-06 - Tags del.icio.us , e-learning , tutorial
Sarame on 2007-01-04 - Tags imported:del.icio.us , marketing , tutorials , usability , users

Public Comment

on 2006-09-25 by docbadwrench

Chart title: "The more they understand, the less they need to memorize". An excellent look at how reading documentation saves lots of effort. Duh (Passionate, September 3 2006).

on 2007-01-04 by sarame

A good manual for a complex product should usually include at least FIVE distinct sections: Reference Guide, Tutorial, Learning/Understanding, Cookbook/Recipe, and Start Here.

Public Sticky notes

Separate Reference from Learning

Highlighted by pruiter

Readers (19)

Nona Soyum glen gatin Matt Vance Julio B Sacha Arozarena Christian Spannagel arndis Erica of Juicy Web Design Pieter Ruiter Phil Parry Michael Richards Fabiano Caruso Tom Hemingway sara Matt Warren Lucy isd