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Creating Passionate Users: Why face-to-face still matters!

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Saved by 10 people (-1 private), first by anonymouse user on 2006-08-02


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we are fooling ourselves into thinking that text is even half as effective as face-to-face at communicating a message

Highlighted by caleidoscope

most of the information we get in a face-to-face communication is NOT from the words themselves, but rather from body language, facial expression, and tone of voice.

Highlighted by caleidoscope

We never had to learn to process body language, facial expressions, and tone of voice. We evolved this capability...it's innate. But we had to spend years learning to read and write with any level of sophistication

Highlighted by caleidoscope

the problem goes way beyond just an increased chance for misinterpretation

Highlighted by caleidoscope