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The Silo Lives! Analyzing Coordination and Communication in M...

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"We were surprised by how little interaction occurs across three major boundaries: the strategic business unit, the organizational function, and the geographic office location," Stuart says.

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In other words, people talk to the very same people they e-mail. As electronic collaboration technologies further develop, this may change. For now, e-mail interactions seem to reinforce human relations.

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how little interaction occurs across three major boundaries: the strategic business unit, the organizational function, and the geographic office location.

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Our analysis indicates that two people who are in the same SBU, function, and office interact about 1,000 times more frequently than two people at the company who are in different business units, functions, and offices, but are otherwise similar. Practically speaking, this means that there is very little interaction across these boundaries.

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If we were to randomly remove an employee from this company's communication network, the odds that this action would cause a communication breakdown between two units of the company are higher if the employee happened to be female rather than male. Women are more likely than men to link otherwise non-communicating groups of people.

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junior executives, women, and members of the salesforce were the key actors in bridging the silos in the firm.

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Executives, middle managers, and rank-and-file employees all communicated extensively within their own levels, but there were virtually no cross-pay-grade interactions in the firm (other than mass e-mails and between administrative assistants and the managers they support).

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We think this work will give insight into how individuals can plot the course for more successful careers and how firms can guide the career paths of their employees to create a better-connected social structure that will be better able to implement their strategies.

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