The Power of "Thank You"
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Saved by 1 people (0 private), first by anonymouse user on 2006-11-17
- Dgleal on 2006-11-17 - Tags crm , gratitude , relationships , selling
Public Sticky notes
We learned that after every transaction, you look right into the customer's eyes and say, "Mr. Customer, thank you so much for your business." And maybe if we felt it appropriate, with all sincerity we would say, "Hope to see you again."
Highlighted by dgleal
Genuine sincerity in the level of appreciation expressed was imperative. We were drilled by the owners that customers paid our salaries and allowed us to have bonuses.
Highlighted by dgleal
"Thanks for your business, which allows me to have a job that helps me put food on the table for my family."
Highlighted by dgleal
How I'm treated online and the quality of the dialogue between the merchant and me are critical to my level of customer satisfaction and a key determining factor as to whether I will "see you again."
Highlighted by dgleal
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