An Anthropologist in the Library - Chronicle.com
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But Ms. Foster, Ms. Gibbons, and the other librarians at Rochester never realized how often their students are in contact with parents until they started asking about the paper-writing process. They found that soon after getting a paper assignment, many students called their parents to ask what they should write about. And as the students were researching and writing their papers, they were checking in with their parents to talk about the paper or even asking parents to edit their work.
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In fact, the study also showed that students did not really want your average reference desk. "They want this generic staff person who could check out a book, answer a question, fix a computer, and brew a really good latte," Ms. Gibbons says. "We didn't know what to do with that."
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