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Popularity Report

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A lot of organizations are struggling with what to do with a host of costly, high-maintenance technologies that they have introduced in the last decade, hoping these technologies would produce (a) improved internal productivity, and (b) better relationships with customers. They have achieved neither objective. So they're stuck with some very large and expensive lemons, three in particular:

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  1. Public websites that don't reach customers
  2. Intranets (internal content management systems) that serve up content almost no one uses
  3. 'Groupware' tools (like SharePoint) designed to improve internal collaboration, that actually discourages collaboration

Highlighted by rainerhelmes

A lot of organizations are struggling with what to do with a host of costly, high-maintenance technologies that they have introduced in the last decade, hoping these technologies would produce (a) improved internal productivity, and (b) better relationships with customers. They have achieved neither objective. So they're stuck with some very large and expensive lemons, three in particular:

slide1
  1. Public websites that don't reach customers
  2. Intranets (internal content management systems) that serve up content almost no one uses
  3. 'Groupware' tools (like SharePoint) designed to improve internal collaboration, that actually discourages collaboration
Now, we have a host of new tools available, called variously Web 2.0, KM 2.0, social networking tools, social media and social software. Many organizations and software developers are trying to cobble these on to the three lemons above to try to make these lemons less useless. Because these lemons are so tainted in the minds of users, the new add-ons don't stand a chance.

Highlighted by grlloyd

Blogs, wikis and document sharing, IM and twitters, multimedia tools, canvassing tools, sensemaking tools, risk management tools, personal content management tools, environmental scanning tools, story collection tools, desktop videoconferencing, simulations and scenario planning tools, proximity locators, affinity detectors, e-learning tools, unconferencing tools, mindmappers, virtual world tools, and mashups customized to suit your particular business -- there are dozens of different types of Web 2.0 tools to choose from. How do you decide which ones are best for your organization?

Highlighted by joanvinallcox

show them.

Highlighted by joanvinallcox

Real-Time Conversation: IM + Google Wave

Highlighted by bertrandduperrin

Virtual Presence: Screensharing + Document Sharing:

Highlighted by bertrandduperrin

Mindmapping Tools:

Highlighted by bertrandduperrin

Blogs for E-Learning and E-Newsletters:

Highlighted by bertrandduperrin

Canvassing Tools:

Highlighted by bertrandduperrin

Simulations and Scenario Planning:

Highlighted by bertrandduperrin

Proximity/Affinity Detectors:

Highlighted by bertrandduperrin

Problem-Solving Facilitation:

Highlighted by bertrandduperrin

Problem-Solving Facilitation: The more I learn about social complexity and effective facilitation, the more I believe that collective problem-solving, using expert facilitators, will probably be the most important business skill of this century. Today's complex problems just do not lend themselves to top-down or outside-in 'expert' solutions. Increasingly, our collective understanding of problems and solutions co-evolves.

Highlighted by brands