All A-Twitter About Comcast’s Twitter Guy >> Social Media Ins...
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Saved by 3 people (0 private), first by anonymouse user on 2008-04-30
- Jbronstein on 2008-04-30 - Tags customer service , social , twiiter , comcast
Public Sticky notes
the guy now appointed by Comcast to communicate with those who complain about their Comcast service on Twitter, and a day in his life is one filled with tweets issued by BlackBerries, RSS feeds that alert him to the latest Internet outage in Palo Alto, and sometimes being the canary in the Comcast coal mine
Highlighted by jbronstein
The fact that Eliason’s job even exists illustrates the serendipity required for most companies to get with the social networking program today
Highlighted by jbronstein
going forward, the Frank Eliasons of the world — whether they communicate via Twitter or elsewhere — will not only be commonplace but corporate priorities, not picked because they happen to be the right people at the right place at the right time, but because, just as corporations can’t operate without PR and marketing executives, it’s important to have people on staff in charge of online customer outreach
Highlighted by jbronstein
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