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When to Keep Your Mouth Shut - HarvardBusiness.org

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Saved by 4 people (0 private), first by anonymouse user on 2009-04-17


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But we often say too much.

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Describing one more product feature, after the customer's facial expression indicates that she has already decided to buy.

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Beginning any meeting or speech by letting your audience know that you are poorly prepared or prepared at the last minute.

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Asking a question that shows you have absolutely no idea about something you really should understand. I know, people often say there's no such thing as a dumb question

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Trying for a second laugh after your first spontaneous comment proves amusing.

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Quit while you're ahead.

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Assuring people things won't happen that people never imaged would

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"WAIT." Stands for, Why Are You Talking?

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on his way out the client's door, "That should work."

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It strikes me as egotistical when someone misinterprets a statement, is corrected and then goes on to explain the reason that they interpreted it that way. "My point was ... " "I was just saying ..."

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1. the depth of the conversation,
2. the way the speaker feels listened to & reciprocates
3. most importantly in the quality and conviction of our own words in the conversation. Cheers , Kannan ;)

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